Privacy Policy

Last updated: May 31, 2025

J. Robinson Electrical Contractor ("we", "us", or "our") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.jrobinsonelectrical.co.uk. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

We collect very limited information from our website visitors. The types of information we may collect on the Site include:

We use the limited information we collect for the following purposes:

• To respond to your inquiries and offer customer support related to your voluntarily submitted contact form or direct communication.
• To communicate with you regarding your service requests and provide electrical services.
• To maintain the security and operational integrity of our website, including protection against spam and malicious activity via reCAPTCHA.
• For internal administrative purposes, such as debugging or improving website functionality (based on anonymized usage data).
• To analyze website usage and improve our services through Google Analytics.

We will only use your email address or phone number to respond to your specific inquiry or service request. We do not use them for marketing purposes or subscribe you to any newsletters.

We do not sell, trade, rent, or otherwise transfer your Personally Identifiable Information to outside parties for marketing or any other purpose.

Your email address and phone number are handled strictly for direct communication related to your inquiry or services. They are not stored in any database or shared with any third parties, other than for the necessary function of delivering emails to our business mailbox (handled by our email service provider) or for legitimate service delivery where prior consent is obtained or it is explicitly required (e.g., sharing a phone number for an electrician to call you back).

We use Google reCAPTCHA for spam prevention, which involves sharing certain browser and device data with Google. Please refer to Google's Privacy Policy for more information on how they handle this data.

We use Google Analytics to collect anonymized website usage data. This data is shared with Google in accordance with their privacy policies.

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Email Communications: Email addresses and the content of your communications are retained within our business mailbox for as long as necessary to manage ongoing client relationships, service history, and comply with any legal or accounting obligations. These are not stored in a separate database.
• Website Usage Data: Basic anonymized usage data (like IP addresses for security logs and Google Analytics data) are typically retained for a limited period for security and troubleshooting, after which they are deleted or anonymized.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

In accordance with the UK General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:

• The right to be informed: You have the right to know how your data is being processed.
• The right of access: You have the right to request copies of your personal data that we hold.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure ("right to be forgotten"): You have the right to request that we erase your personal data under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK if you believe your data protection rights have been infringed. More information can be found at ico.org.uk.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.